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Patient Portal FAQ’S

HOW DO I ACCESS THE MOBILE APP?

The portal is available by mobile app after you’ve completed the registration process. Download the PatientPORTAL by InteliChart app from the Apple App Store or Google Play. The mobile app doesn’t contain all the portal features, but you can view upcoming appointments, lab results and medications. You can also send and receive messages through the app, and access proxy accounts.

CAN I ACCESS MY CHILD’S INFORMATION ON THE PORTAL?

The patient portal offers the capability for adults to access patient portal accounts for their minor children and other adults. In order to maintain patient privacy, authorization forms must be completed and verified before portal accounts are linked. Account links for children are automatically revoked at the age of 18. Account links for adults can also be revoked upon request.

The Minor Child Proxy Form, Adult Proxy Form and Authorization for Release of Medical Information to Adult Proxy Form are available under the Forms tab of the portal. You will also need to provide a government-issued form of identification. You can send the completed documents to the Health Information Management Department via a portal message or by fax at (254) 248-6307. You can also contact HIM staff for assistance at (254) 248-6274.

HOW DO I FIND MY MEDICAL INFORMATION ON THE PORTAL?

Future Appointments and Medication informationis available on the Home screen. Click on My Chart to see information regarding Medications, Histories, Vital Signs, Immunizations and Allergies. To see your laboratory results, click on Lab Tests under the My Chart tab.

To find more detailed information including Radiology Results, click on the Documents link under the My Chart tab. Under Clinical Documents, you will see files with titles such as “EHR_OP” or “Transition of Care Ambulatory”. You may have more than one of these documents as a file is created for each Clinic, Emergency Department and Hospital visit, as well as those for outpatient labs and x-rays. Click on the file title to open the document. You’ll have several options available such as printing, downloading or emailing. This document is not your complete medical record. If you need additional information, you can send a message to the Health Information Management (HIM) Department via the portal or contact them by phone at (254) 248-6274.

It may take a few days for your test results to be available in the portal. Please contact your provider if you need immediate assistance.

I HAVE A QUESTION ABOUT DIAGNOSTIC TESTING – WHO SHOULD I CONTACT?

All Coryell Health providers have a message group for securely asking healthcare questions. Sending a message through the portal is an efficient method of communication as all messages are answered within one business day.

Additional message groups are available for general, billing and records inquiries as well as for patient feedback.

Messages sent through the portal are protected with the same high level of security all healthcare organizations are required to follow. Messages sent through the portal exist only within your secure portal and the Coryell Health electronic medical record. It’s strongly recommended to use the portal for messaging and to avoid using social media or texting to communicate or transfer information of any kind.

HOW DO I SEND A MESSAGE?

At the top left toolbar, click on Messages. Click on Compose a New Message. On the Location drop-down arrow, select and click the location you would like to send a message. On the To drop-down arrow, select the department or person to whom you’d like to send a message. Complete the Subject line and click in the blank space at the bottom to type your message. You can attach a file by clicking the paperclip icon. When finished, click on SendMessage. You can expect to receive a response within one business day.

CAN I COMPLETE FORMS ONLINE AND SUBMIT THEM?

Currently forms cannot be completed online. However, forms can be attached to messages by clicking on the paperclip icon within the message.

Access available forms under the Forms tab.

VISIT YOUR PATIENT PORTAL- CLICK HERE

Health Information Management
1507 West Main St.
Gatesville, TX 76528
phone (254) 248-6274 │ fax (254) 248-6307